points of difference

  • Family operated
  • Daily fee includes meals, nappies, sheets and hat
  • Additional multi-purpose room

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learning & care

  • Beautiful state-of-the-art nursery for babies from 6 weeks of age
  • Queensland Government Approved Kindergarten Program with qualified teacher. Additional fee relief may also be available
  • Play-based curriculum and Virtues program for life skills and resiliency

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facilities & staff

  • Modern, purpose-built airconditioned child care centre for children from 6 weeks of age
  • Qualified Staff committed to Professional Development
  • Room configurations promote best outcomes for children

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Welcome to Smart Start Child Care


Hello from “News and Notices”.

Welcome to 2018.

For the benefit of our new families who have joined since our last newsletter, some previous information may be repeated. 


Last year we received a rating of “Exceeding” for our assessment and rating which occurred in March 2017.   Thank you to our wonderful families and congratulations to Peta and the team for this result and their continuing efforts.

Events are also listed on our Facebook page, so please take a look at our Facebook page when you get a moment.   There is a link on our website to our Facebook page.  There is lots of information on there for families.  We have a monthly parent fact sheet now with links to assist families, so if you would like an extra copy of this, please see us at reception.

As you know, we are an all-inclusive service.  Our Centre chef is passionate about children and food and she is very creative.  Her meals are wholesome and tasty and we exceed the 50% minimum dietary requirements each day.

We are a culturally diverse service, both families and our team, and we are constantly endeavouring to ensure that all families feel welcomed and supported. If you have any suggestions for us that would assist you or other families in this respect, please let us know.

As always, thank you to our existing families for supporting our Centre and choosing Smart Start. We know how important it is to find a service that tries to meet everyone’s needs and give peace of mind to our parents, so thank you. We also appreciate you referring families to us.

To our new families, we welcome you.

Our website will be updated on a regular basis, so please keep an eye on the website for any changes.

Here is some information to date:

mygov account:  Have you set up a mygov account?  This year sees the introduction of the Families Package from 2 July 2018.   From this date, all families will be required to have a mygov account set up in time for the changes.

Booked Days:  Some rooms or days are heavily booked now.    If you do require care for your child, or additional days as an existing parent, please let us know as soon as possible.  In the event that a spot isn’t immediately available for your child, we will waitlist you immediately and meet your needs as quickly as possible.

Half-price enrolment: Our half-price enrolment fee has been extended until Friday 11 May 2018.   This is one enrolment fee per family, not per child, so please come and see us for details of this discounted offer.

Immunisation: This message is repeated from previously because of the importance of having children immunised on time. The Government’s No Jab, No Pay policy came into effect from 1 January 2016. All families have been advised of the financial ramifications of not immunising children, as well as the possibility of exclusion from the service for non-immunised children if there is an illness outbreak. Parents are reminded that a printout of your child’s immunisation record can be accessed via the Australian Childhood Immunisation Register.  However, the red book can be presented to the service as a “health record” and we can take a copy of any valid information in there, such as developmental information. There is no “grace” catch up period to have children immunised. The Government ceased this on Friday 18th of March 2016. Families whose children are not immunised on time will lose benefits such as child care benefit, child care rebate and family assistance. We remind all parents that a copy of your child’s immunisation register must be given to the service at each immunisation.  You can email this to us or we can copy this for you.

Calendar of Events: Thanks to our families for their input into our Calendar of Events. We value your suggestions and feedback. Our Calendar is modified from time to time - events are on display on the electronic bulletin board at Reception, on our Facebook page and in our newsletter.  If you have any suggestions or requests regarding our Calendar of Events, please let us know. We also connect and work with our community as much as possible to try to bring extra services or discounted services to our families. 

Our events are also posted on our Facebook page.

Coming up:

Mother’s Day Afternoon Tea Thursday the 16th of May at 3.30. Please RSVP in the Centre if you will be attending.

PetPEP  Monday the 21st of May at 10 am. The Australian Veterinary Association is coming to the Centre to visit our children and talk about caring for our pets. There is no cost to families for the AVA to visit.

Under 8s Week 19th to 26th of May. Activities all week for our special children!

Further Information:

Survey Monkey:  Survey Monkey is used from time to time to connect with families.

Changes to the National Quality Standards:  The 2018 National Quality Standard commenced on Thursday 1 February 2018.  Services will now be rated and assessed against the 2018 NQS.

Email addresses: A lot of our information, including weekly accounts, is now emailed to families. If you are not receiving your email, please confirm your email address by sending us an email – just send it to info@smart-start.com.au with your name and the words “confirming email address”. That way we can ensure that we have your current email address in our system.

Repeat Information: As families join us throughout the year, we will be repeating information that we think is useful and helpful to all. If you have read this information previously, thank you for doing so and for your patience.

Previous News: Here is some current and previous news for families who may have missed this before and which we hope may assist you:

No Smoking: The Government has now introduced a Smoking ban across education and care settings, which includes the car park and the external boundaries of the property. Please see our notice on our external notice board for details.

Mandatory Reporting of Suspected Harm or Abuse:

Please take a moment to read this very important message:

If a child presents in any child care service with suspected harm or abuse, the service is required by law to report this.  The process which follows from any reporting is then out of the hands of the service, as the matter is referred on and dealt with externally.

By law, any directions given to a service by an external agency such as Child Safety or the Police must be followed. 

All-inclusive Service: Smart Start Early Learning Centre prides itself on being an all-inclusive service for families, so our daily fee is inclusive of meals, milk, hats, sheets, nappies and all consumables. We do ask parents to provide changes of clothing (labelled please), a water bottle (labelled), and a pillowcase which your child can easily identify and with your child’s name written in laundry marker which we use as a “sheet bag”.

We run a kindy program too!

Peta is our Nominated Supervisor and the responsible person in charge of the service. Our team has extensive experience and can answer any questions you may have in relation to the Centre, our programs, inclusions, enrolments, kindergarten program, transitions and the overall running of the service. If there’s anything we can’t answer straight away, we will find out for you.  We’re here for you.

Our goal, as always, is to work in partnership with our families to deliver the best outcomes for the most precious people in our lives, the children in our care.

Welcome to 2018 and to our new families.

Smart Start Early Learning Centre is a purpose-built, multicultural long day care centre, caring for children from six weeks of age.

The Service was rated as “Exceeding” in a 2017 Assessment and Rating process. You can view the breakdown of this rating in the different quality areas in the reception area or on the mychild.gov.au website.

We operate 52 weeks of the year, except for public holidays. We know that our parents are very busy people, so we offer an all-inclusive service with home-cooked meals, sheets for rest time, hats, nappies and all consumables e.g. sunscreen, wipes and tissues. We also offer limited before and after school care. Our parents provide changes of clothing, a water bottle and an easily identifiable pillow case which is used by your child as their sheet bag. We ask that parents label all items. Your child’s name on the pillow case can be written in laundry marker – we can do this for you!

Our fees are comparable with other services, as most families are eligible for government benefits or rebates on their fees. Please see the mychild website for details.

Our Facebook information page has been very popular and helpful for families, so please find us on Facebook! You can link to our Facebook page via the website.

If you need care for your child, please come in and see us or give us a ring on 3814 1188. Peta is our director and she is only too happy to help you, as are any of our team, so please don’t hesitate to contact us. You can also register your interest on our “Enrol Now” page or send us an email at info@smart-start.com.au.

The Smart Start Team looks forward to hearing from you and meeting you. Thank you for reading “Welcoming News”.